Thanks for your interest in delivering with Relay Chicago!
New Couriers
make sure your banking info is set up?
Make sure your banking information is updated and be sure to reserve a time slot that you wish to work.
Where will we operate in?
Relay operates within the downtown Chicago area, west loop and river north. our deliveries should not take you outside of this operating zone but it could happen.
How far are the deliveries?
You will have trips of varying distance but all within 3.5 miles. our average and goal is to be within 2 miles!
How many hours a week can i provide services?
You are allotted up to 38 hours every week to use how you wish within our operating hours. Relay operates from 10:30 AM - 10:30 PM.
Payments
What is your pay cycle?
Relay week goes from Thursday - Wednesday, you get paid out the following Tuesday.
How much do I get paid?
You are paid a City hourly base + 100% Tips + discretionary per order bonuses =-> Total pay
I hear that I am guaranteed a minimum hourly earning?
Yes we guarantee you a minimum hourly rate, what this means is that after an hour if you have not earned more than the guaranteed hourly minimum after tips and bonus we top you up the difference. This bonus is applied on Thursday once your work week has been completed.
What if I make more than the minimum?
If you make more than the minimum then no top up is necessary.
Reservations
Why do I need to book a reservation?
relay operates with a reservation system based on a ranking of all the active riders. good shift grades equal earlier reservation times so you can select the times your prefer to operate in.
What is the difference between booking for different zones?
Relay operates in various zones throughout chicago, depending on where you reserved is where you will need to be in order to “Start Working”. *Please note that if you leave your reservation zone without an active order your reservation may be cancelled.
Is there a grace period from when my shift starts and when I am able to log on?
Yes, you typically have a short grace period (10 minutes) from your reservation start but we strongly urge you to be on time in order to avoid being locked out and losing your whole reservation block.
I can lose my reservation block?
Yes, if you miss the start time for your reservation the whole block will be cancelled. Because of this we strongly suggest you reserve time in blocks with a half hour break in between to avoid this. You will also lose your reservation if you leave your reservation area without an assigned order.
How come I can sometimes go online despite not having a reservation?
When Relay is busy and you are within the zone the system will allow you online temporarily to provide service. This exception is temporary and once demand dies down you will be logged out without a reservation.
Misc. Questions
What could lead me to losing Relay access?
Any activities deemed to be abuse of the platform will result in loss of platform access. This includes but is not limited to: taking longer than the industry standard to arrive at restaurant partners or dropping off orders, being reported for having a negative encounter with a restaurant or one of their customers, etc.
Why am I not receiving orders?
First of all, make sure you’re connected and logged in! If you’re still not receiving orders, it could be because you’re too far from your reserved area. We recommend logging in there and riding back there after completing deliveries! It’s also possible that it’s just slow while you’re logged in. Try working during our rush hours (11am-2pm and 6pm-10pm) instead. Picking up and delivering orders is the only way to maximize your earnings.
